Do The Right Thing, Always
Assume Positive Intent
Be A Fanatic About Response Time
Practice Blameless Problem-Solving
Set And Ask For Expectations
Follow Up On Everything
Honor Commitments
Be Relentless About Improvement
Embrace Change
Ask Good Questions
Communicate Personally
Celebrate Success
Be An Expert
Be Humble
Create Meaningful, Personal Relationships
Create A Tone of Warmth & Friendliness
Family First
Deliver Legendary Service
Be Considerate Of Teammates
Listen Generously
Pay Attention To The Details
Be Process-Oriented
Focus On Potential Solutions
Share Information
Measure Results
Be Obsessive About Organization